Titus Batson  ●
Technical Lead, Dev & Digital Transformation
titusbatson@gmail.com  |  +34 685 353 563  |  +254 717 138 276  |  batsonlabs.com  |  Barcelona, Spain
Objective
Technical lead with 9 years delivering ERP implementation, digital transformation, and low-code platform solutions across humanitarian and corporate settings. Runs Dynamics 365 and SAP programmes end to end, from migration and integration through release management and stakeholder adoption. Seeking senior ERP or digital transformation leadership roles.
Technical Skills
* ERP & Business Apps: Dynamics 365 Finance & Operations, D365 Commerce and SAP SuccessFactors.
* Low-Code Platform: Power Apps, Power Automate and Dataverse
* Cloud & DevOps: Microsoft Azure, Azure DevOps, Git, CI/CD pipelines, Windows and Linux server administration
* Identity & Access: Microsoft Entra ID, multi-factor authentication (MFA) and Conditional Access policies
* Privilege Control: Role-based access control across Microsoft applications, Privileged Identity Management, segregation of duties
* Languages: PHP, Python, JavaScript, SQL
* Databases: MySQL, Microsoft SQL Server, Dataverse
* Integration: REST APIs, system integration, data migration, POS integration
* Health Systems: DHIS2, OpenEMR, learning platforms, USSD applications
* AI & LLM: LLM (Claude, ), conversational bots (Telegram), prompt engineering, retrieval-augmented workflows
Experience
Technical Lead – Médecins Sans Frontières
	Apr 2022 – Present
	Barcelona, Spain
* Lead end-to-end D365 F&O implementation across Finance and Supply Chain modules for a global operation
* Manage the SAP to Dynamics 365 migration, covering data migration, integration, and cutover
* Oversee SAP SuccessFactors implementation for HR and POS deployment on D365 Commerce
* Build Power Apps offline solutions on Dataverse, Power Automate, and Canvas apps for field teams without connectivity
* Established the release management strategy and support operating model for D365, Commerce, and Power Platform
* Partner with Microsoft and FastTrack teams on solution design and stabilization of offline features
Information Technology Projects Coordinator – Médecins Sans Frontières
	Apr 2020 – Apr 2022
	Barcelona, Spain
* Managed the Digital Learning Ecosystem team through platform enhancement, stabilization, and scale-up
* Implemented the eLearning platform across missions in Africa and the Middle East
* Built a field technical support model that measurably improved learner access and platform adoption
* Led a team of Mobile Implementation Officers overseeing device deployment in field missions
eLearning Solutions Technician – Médecins Sans Frontières
	Feb 2018 – Apr 2020
	Barcelona, Spain
* Developed the proof of concept for offline learning access, leading to a local server solution reaching over 95% of field staff
* Grew field platform access from 5,000 to over 20,000 users across four years
* Prioritized requirements with stakeholders and project teams, driving a more agile development approach
Software Developer, Consultant – ThinkPlace
	Jun 2023 – Jan 2025
	Addis Ababa, Ethiopia · Gates-funded Data Use Project 2.0
* Digital health solutions consultant to Ethiopia's Ministry of Health, assessing data use and quality across the health system
* Ran data utilization assessments and stakeholder workshops to identify the drivers of data adoption
* Built two AI-powered Telegram bots: a Skills Bot for contextualized data-practice training, and an Analytics Bot delivering real-time DHIS2 insights
* Designed UX/UI solutions from research insights to improve data utilization strategy
eHealth Technologist – Médecins Sans Frontières
	May 2017 – Feb 2018
	Nairobi, Kenya
* Developed social media and data collection tools for field missions; configured DHIS2 and OpenEMR
* Designed data assessment frameworks that improved beneficiary needs analysis in the field
* Piloted a mental health tool for migrants in Mexico that informed a national outreach and support model
Software Developer – Virtualtech Consulting Limited
	Apr 2016 – Sep 2016
	Nairobi, Kenya
* Led development of health and insurance software, including web, mobile, and USSD claims management applications that simplified medical pre-authorization for clients on any handset
* Managed server and system administration to improve platform uptime
Software Implementation Specialist – Medicross Healthcare
	Sep 2015 – Apr 2016
	Nairobi, Kenya
* Coordinated the rollout of a Health Information System across 40 hospitals and clinics in Kenya, centralizing patient data and operations oversight
* Developed end-user training and documentation to speed onboarding for medical and technical teams
Core Competencies
Delivery: Agile and Scrum, Waterfall and SDLC
Leadership: Team leadership, cross-functional collaboration, stakeholder management
Change: Change management, end-user training, service management
Assurance: Quality assurance and testing, risk management, data analysis
Education & Credentials
Bachelor of Science, Informatics 2012 – 2015
Moi University, Eldoret, Kenya
Enterprise Design Thinking Practitioner Jun 2021
IBM
Scrum Master Training    Dec 2020
BeLiminal, London, England
Certification in Design ThinkingMar – Apr 2018
ELISAVA, Barcelona School of Design and Engineering


Note: Links to projects are embedded in their titles. View full portfolio at batsonlabs.com.